Refund and Returns Policy

Returns Policy for Art of Albums

At Art of Albums, we take pride in delivering high-quality custom canvas artwork that meets your expectations. Since each piece is made to order, our return policy is tailored to ensure that we maintain the highest standards of craftsmanship while also providing excellent customer service.

Custom Orders

All of our canvas artwork is custom-made according to your specifications. As such, we do not accept returns or offer refunds on any orders unless there is an issue with the product. Please review your order details carefully before completing your purchase.

Damaged or Defective Items

If you receive an item that is damaged or defective, we are committed to resolving the issue quickly and efficiently:

– Notification: Please contact us within 7 days of receiving your order at support@artofalbums.com with your order number and details of the issue. Include photos of the damaged or defective item to help us assess the situation.

– Replacement: If the item is confirmed to be damaged or defective, we will replace it free of charge. We do not offer refunds for damaged or defective items but will ensure that you receive a replacement product that meets our quality standards.

– Shipping Costs: We will cover the shipping costs for sending out the replacement.

Non-Returnable Items

Due to the custom nature of our products, we do not accept returns or exchanges for any reason other than damage or defects. Please ensure that all customization details are correct before placing your order.

Contact Us

If you have any questions about our returns policy or need assistance with a damaged or defective item, please reach out to our customer service team at support@artofalbums.com. We’re here to help and ensure your satisfaction with your custom artwork.